ORDER AND DELIVERY
SELF-COLLECTION
Customers may opt to collect their bouquets at no extra charge. Collections can be made at our office at:
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31 Woodlands Close, Woodlands Horizon #02-05 (Singapore 737855)
Prior notification of at least 1 day in advance is required if clients wish to change delivery to self-collection and vice versa.
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DELIVERY TIME SLOTS
Customers who opt for delivery service can choose from the following 2 time slots. Kindly ensure recipient or on behalf of recipient is present at delivery address during stipulated date and time.
-For delivery 10AM - 4PM
-For delivery 4PM- 9PM
TheDancingFlowers provides island-wide delivery, except to the following locations:
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Jurong Island
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Army Camps
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Alps Avenue/ Airline Road
TheDancingFlowers will do its best to meet our customers’ delivery requests, but reserves the right to cancel an order in the event of invalid delivery location.
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UNSUCCESSFUL DELIVERY
TheDancingFlowers will not accept responsibility for late/failed delivery if:
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Incorrect address given
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Intended recipient not present
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No valid means of contact
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Delivery vehicle is subject to delays from building management/security
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RE-DELIVERY
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In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery but it will be subjected to a standard $15 re-delivery charge.
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Customers need to contact TheDancingFlowers office to request for the re-delivery and timing is subjected to our scheduling.
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CHANGE IN DELIVERY DETAILS
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Customers who wish to amend delivery details will need to WhatsApp TheDancingFlowers and our delivery team will look in to your request.
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Customers should notify TheDancingFlowers of the changes less than 24 hours before the actual delivery timing, else it will be subjected to the re-delivery fee of $15.
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