Answer: Only Valentine's Day will be available during 14th and 15th of February. 1. Delivery/Self Collection - Delivery schedule options are either 10AM to 4PM OR 4-9PM. There will be NO CHOOSING OF SPECIFIC TIMINGS (I.E. 2-4PM / 10-11AM) - Self collection options are either 10AM to 2PM OR 2-6PM. (Do kindly come only at your chosen time slot. Thank you!) Do notify The Dancing Flowers 24 hours before your time slot if there were to be any changes. Customers should notify The Dancing Flowers of any delivery changes 48 hours before the actual delivery timing, else it will incur an additional charge of $15 on top of the delivery charge of $10. The Dancing Flowers will not accept responsibility for late/failed delivery if: Incorrect address given Intended recipient not present No valid means of contact Delivery vehicle is subject to delays from building management/security 2. RE-DELIVERY In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery but it will be subjected to a standard $15 re-delivery charge. Customers need to contact The Dancing Flowers office to request for the re-delivery and timing is subjected to our scheduling. 3. ORDERING / FLOWERS AND ITS AVAILABILITY Orders will be closed once all slots are filled up. You will be notified and when all slots are taken up and we will do a refund for you immediately. For occasions like Valentine's Day & Mother's Day, we are unable to make any alterations to your blooms. Only the specific collections are available. There will also not be any customisation. Our flowers varies daily due to seasons and inspiration, and so will your bouquet. What you receive will be different from the pictures on our catalogues, as every flower, even in the same tone or colours, have their unique shades and tones. All pictures in our catalogues are only for colour references and style. Should any of the flowers or colours mentioned be unavailable due to seasonal differences, shipment delays, or any other obstacles, we reserve the right to substitute with a suitable item at our discretion without any prior notification. 4. CANCELLATIONS ​​ If you wish to cancel your order, please contact us at hello@thedancingflowers.com, or drop us a Whatsapp within 48hours of placing your order. Once your cancellation is processed, you will receive a confirmation email. Cancellations need to be a minimum of 48 hours in advance (with reference from delivery date). If cancellations are made with less notice, only a 50% refund will be issued due to the perishable nature of flowers. Any cancellation made lesser than 48 hours will not be refunded.​ Any other cancellation requests made will be accepted or declined at TheDancingFlowers's own descretion. TheDancingFlowers reserves full rights to decline a refund request. 5. PAYMENT - Upon checkout, payment can be made via PayNOW, Credit / Debit cards and PayPal. OTHERS The Dancing Flowers is in no way obliged to send photos of the finished bouquet to clients, especially during peak periods as we take time to ensure that your bouquets are in good condition before delivery. However, we will try our best to do so if requested.

Yes! At The Dancing Flowers, we are delighted to help you craft the perfect arrangement. Simply send us your flower requirements, color palette, or any inspirational pictures, and we will provide tailored advice to create a beautiful custom arrangement. ** However, please note that we do not accept any personalisation or alterations for occasions like Valentine's Day and Mother's Day. Thank you for understanding! Our specially curated blooms are designed to capture hearts and bring smiles, ensuring your loved ones receive stunning flowers every time.

For fresh flowers: 1. Place your flower arrangements in the best location. Keeping them in the right place can directly impact the life of the flowers. Place your fresh flowers in shaded and cool areas, away from direct sunlight and heat will help preserved their freshness. Remember, cooler is better with the expection of tropical blooms which prefers heat and humidity. 2. If you would like to transfer your wrapped bouquets into a vase, do unwrap them gently and with care. 3. Fresh and clean water helps keeps your flowers alive longer. Do trim at least half inch of stem off your flowers before you arrange them in a vase and each time you change the water. Replace the water in your vase daily.  If you have dying foliage, be sure to remove it as it may contaminate the healthy flowers. 4. Avoid placing your flowers beside ripening fruit or vegetables as they give off ethylene gas which causes flowers to deteriorate. For preserved flowers: 1. Do not water your preserved flowers. Preserved flowers are real flowers that have undergone a special process  to remove their moisture and that will preserve its shape and colour. Therefore, they are unalive and do not need to be watered. 2. Keep them away from direct sunlight and heat . Preserved flowers should not be exposed to the sun for prolonged periods, as exposure to these elements may cause the colours of the preserved flowers to fade or change over time. 3. Keep them out of humid places or environments as it may make them more prone to mould and bacteria growth. Using silica gel packets can help absorb and retain water vapour which can prevent moulding and damage overtime. 4. Avoid pressing, bending or spraying any form of liquid on the preserved flowers or stems. They are delicate and can be damaged easily. Spraying any form of liquid can also ruin their preservation and cause them to rot. 5. If you would like to clean your preserved flowers, do gently dust them with a soft brush. 6. Preserved flowers can last up to servers months or years if propelrly cared for. However, due to natural elements, preserved flowers will eventually deteriorate, so do enjoy them while they look great and vibrant!

Delivery Time Slots: Customers who opt for delivery service can choose from the following 2 time slots. Kindly ensure recipient or on behalf of recipient is present at delivery address during stipulated date and time. - For delivery : 10AM - 4PM - For delivery: 4PM- 9PM TheDancingFlowers provides island-wide delivery, except to the following locations: Jurong Island Army Camps Alps Avenue/ Airline Road TheDancingFlowers will do its best to meet our customers’ delivery requests, but reserves the right to cancel an order in the event of invalid delivery location. Delivery Fee: - Delivery fees are chargeable at a flat rate of $10 per location. Do You Deliver To The Whole of Singapore? No, We do not deliver to the following location: - Jurong Island - Army Camps - Alps Avenue / Airline Road

How long in advance should I place my order? We accept orders 1 day in advance, but if you have less than that, do drop us a Whatsapp message and we see how we can help! Urgent orders are subjected to the availability of the flowers. Cut of timing for urgent orders are at 10AM, but please note that all orders are also subjected to the availability of the flowers. Can I cancel or make changes to my order? ​​If you wish to cancel your order, please contact us at hello@thedancingflowers.com, or drop us a Whatsapp within 48hours of placing your order. Once your cancellation is processed, you will receive a confirmation email. ​ Cancellations need to be a minimum of 48 hours in advance (with reference from delivery date). If cancellations are made with less notice, only a 50% refund will be issued due to the perishable nature of flowers. ​ Any cancellation made lesser than 48 hours will not be refunded.​ Requests for changes to flowers must be made at least two day before the delivery date. We are unable to process changes for orders already prepared and/or in transit. ​ Any other cancellation requests made will be accepted or declined at TheDancingFlowers's own descretion. TheDancingFlowers reserves full rights to decline a refund request.

PAYMENT Upon checkout, payment can be made via Credit / Debit cards or PAYNOW.

Answer: UNSUCCESSFUL DELIVERY TheDancingFlowers will not accept responsibility for late/failed delivery if: - Incorrect address given - Intended recipient not present - No valid means of contact - Delivery vehicle is subject to delays from building management/security. RE-DELIVERY In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery but it will be subjected to a standard $15 re-delivery charge. Customers need to contact TheDancingFlowers office to request for the re-delivery and timing is subjected to our scheduling. CHANGE IN DELIVERY DETAILS Customers who wish to amend delivery details will need to WhatsApp TheDancingFlowers and our delivery team will look in to your request. Customers should notify TheDancingFlowers of the changes 24 hours before the actual delivery timing, else it will be subjected to the re-delivery fee of $15.

Answer: Yes, self collection can be done at our studio. 31 Woodlands Close #02-05 Woodlands Horizon Singapore 737855 Studio Opening Times Mon - Fri: 10am - 6pm Sat:​ 10am - 1pm Self Collection time slots are as followed: - 10AM - 2PM OR - 2PM - 6PM For Saturday's self collection, do kindly note that our latest collection time is at 1PM.

Answer: 1. TheDancingFlowers will do its best to meet our customers’ delivery requests, but reserves the right to cancel an order in the event of invalid delivery location. 2. TheDancingFlowers reserves full rights to accept or decline any purchase made by any one individual or corporation. 3. TheDancingFlowers is in no way obliged to send photos of the finished bouquet to clients, especially during peak periods as we take time to ensure that your bouquets are in good condition before delivery. However, we will try our best to do so if requested. 4. Our flowers varies daily due to seasons and inspiration, and so will your bouquet. What you receive will be different from the pictures on our catalogues, as every flower, even in the same tone or colours, have their unique shades and tones. All pictures in our catalogues are only for colour references and style. 5. Should any of the flowers or colours mentioned be unavailable due to seasonal differences, shipment delays, or any other obstacles, we reserve the right to substitute with a suitable item at our discretion without any prior notification. 6. The Dancing Flowers will not be liable for flowers and arrangements once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address. REFUND & CANCELLATIONS POLICY Refunds A full refund will be issued for orders (with reference from delivery date) that are made at least 48 hours in advance. Please be aware that a 10% administrative fee will be deducted to cover processing expenses. For orders made through our website, refunds will be processed through our secure payment provider. ​ For Bank Transfer transactions, do drop us a Whatsapp at 8112 6212 and we will tend to your enquiries. ​ For any enquires on refunds, do drop us an email at hello@thedancingflowers.com or drop us a WhatsApp at 8112 6212 ​ ​Any other refund requests made will be accepted or declined at TheDancingFlowers's own descretion. TheDancingFlowers reserves full rights to decline a refund request. Cancellations ​​If you wish to cancel your order, please contact us at hello@thedancingflowers.com, or drop us a Whatsapp within 48hours of placing your order. Once your cancellation is processed, you will receive a confirmation email. ​ Cancellations need to be a minimum of 48 hours in advance (with reference from delivery date). If cancellations are made with less notice, only a 50% refund will be issued due to the perishable nature of flowers. ​ Any cancellation made lesser than 48 hours will not be refunded.​ ​ Any other cancellation requests made will be accepted or declined at TheDancingFlowers's own descretion. TheDancingFlowers reserves full rights to decline a refund request. Seasonal Availability of Flowers At The Dancing Flowers, we are dedicated to delivering exceptional service and exquisite floral arrangements. Please be aware that flowers are seasonal products, and their availability may fluctuate based on our shipments from nurseries; consequently, some varieties may no longer be in stock. We strive for transparency and want to inform you that we cannot guarantee that every arrangement will precisely match those displayed on our website, as each flower blooms uniquely. However, we assure you that your arrangement will still be stunning! In the event that a primary bloom or flower filler is unavailable, we will substitute it with flowers of similar or superior appearance, texture, and value. Thank you for your understanding and support!